Privacy Policy

Kindred Flow Wellness

Last updated: 20 October 2026

At Kindred Flow Wellness, your privacy matters to us.

We are committed to protecting your personal information and ensuring you feel safe, respected and informed when visiting our website, attending our events or becoming part of our community.

This Privacy Policy explains how we collect, use, store and protect your information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are

Kindred Flow Wellness provides women's wellness events, support groups, creative workshops and community experiences designed to encourage connection, wellbeing and empowerment.

Business: Kindred Flow Wellness

Website: www.kindredflowwellness.com

Data controller: Carys Fisher - trading as Kindred Flow Wellness

Privacy enquiries: Kindredflowwellness@outlook.com

2. Information We Collect

Depending on how you interact with us, we may collect:

Your name and email address.
Your telephone number, if provided.
Event bookings and attendance details.
Purchase and transaction information.
Information submitted through contact forms.
Mailing list subscriptions and communication preferences.
Accessibility requirements or health-related information you voluntarily provide.
Photographs or videos where appropriate permission has been obtained.
Website usage information collected through cookies and analytics tools.

We only collect information that is relevant to the services we provide.

3. How We Use Your Information

We may use your personal information to:

Process event bookings and payments.
Send booking confirmations, reminders and essential event updates.
Respond to enquiries and provide customer support.
Make reasonable accessibility arrangements.
Maintain necessary financial and business records.
Send newsletters and information about future events where permitted.
Improve our website, events and services.
Meet applicable legal obligations.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

4. Our Legal Basis for Processing Information

We process personal information under the following lawful bases, as appropriate:

Contract: To manage bookings, payments and event participation.

Legal obligation: To comply with accounting, tax and other legal requirements.

Consent: Where we ask for your permission, such as for certain marketing communications or promotional photography.

Legitimate interests: To respond to enquiries, maintain the security of our services and improve our business, where these interests are not overridden by your rights.

Where we process sensitive health information, we will identify an additional lawful condition under UK data protection legislation.

5. Health Information and Confidentiality

As some Kindred Flow Wellness activities support women living with chronic health conditions, we recognise the importance of privacy and confidentiality.

We will not routinely require attendees to disclose their medical conditions.

Where health or accessibility information is necessary, we will explain why it is requested and how it will be used. Where explicit consent is our chosen legal condition, we will request it separately.

We encourage all attendees to respect the confidentiality of personal experiences shared during support groups and events.

6. Payments and Event Bookings

Bookings may be processed through our Squarespace website and connected payment providers.

Payment providers handle payment information according to their own security and privacy policies.

We may retain transaction records for accounting, administrative and legal purposes.

We do not intentionally collect or store full payment card details ourselves.

7. Mailing Lists and Marketing

If you subscribe to our mailing list, we may send you:

News about Kindred Flow Wellness.
Upcoming event announcements.
Wellness workshops and community updates.
Relevant offers and business developments.

We will send electronic marketing only where we have a lawful basis and comply with applicable marketing rules.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

Unsubscribing from marketing will not prevent essential communications about events you have booked.

8. Photography and Video

We may take photographs or videos during events to celebrate our community and promote Kindred Flow Wellness.

We will seek appropriate permission before using identifiable attendee images for promotional purposes.

You may decline promotional photography without affecting your ability to participate.

You can contact us to request that we stop using an identifiable image, subject to applicable legal rights and practical limitations.

9. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers, including:

Website hosting and booking providers.
Payment processing services.
Email marketing platforms.
Professional advisers where necessary.
Relevant authorities where legally required.

Where information must be shared with event facilitators or venues, we will limit this to what is necessary and appropriate.

10. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this policy.

Booking information: Retained for the period necessary to manage bookings, resolve disputes and meet applicable legal requirements.
Financial records: Retained for applicable tax and accounting retention periods.
Marketing information: Retained while you remain subscribed or until it is no longer necessary.
Enquiries: Retained only as long as reasonably necessary to respond and manage any follow-up.
Health or accessibility information: Retained only for the necessary period, with additional protections.

Our retention periods are reviewed according to the type of information and applicable legal requirements.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who reasonably require it to provide our services.

Although no online system can guarantee complete security, we take data protection seriously.

12. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, understand visitor activity and improve the user experience.

Where required by law, we will request your consent before placing non-essential cookies.

You can manage your cookie preferences through the options provided on our website.

13. International Data Transfers

Some website, payment or email service providers may process information outside the United Kingdom.

Where this occurs, we will ensure appropriate safeguards are in place in accordance with applicable data protection requirements.

14. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate information.
Request deletion of information.
Restrict or object to certain processing.
Request transfer of eligible personal information.
Withdraw consent where processing relies on consent.

You have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights, please contact us using the details provided in this policy.

You may also raise a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices or legal obligations.

The latest version will always be available on our website, with the date of the most recent update displayed.

16. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact: